e:Commerce Customer Attendant - (tupelo, mississippi)
2018/01/14 17:56:39 GMT01/14/2018 2018/01/14 17:56:39 GMT01/14/2018
Company Name:Kroger Stores
Responsible to assemble customers' on:line orders, process coupons and payment, deliver and load to cars when customers arrive at store for pick:up. Provide a positive customer service experience that make customers want to return again to on:line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions::/h2:
:Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
:Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
:Receive customers' orders from Order Selector according to guidelines; store in optimal temperature zones.
:Read and follow directions given in the note section.
:Ensure quality and freshness of all items chosen.
:Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
:Retrieve each customer's order from all staging locations and ensure order accuracy.
:Process the orders through the Point of Sale (POS) system.
:Communicate any substitution or exception to customer's order at time of pick:up.
:Load order in to customers' cars.
:Maintain organization and cleanliness of staging areas and equipment.
:Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e:Commerce Supervisor.
:Inspect equipment and notify Store e:Commerce Supervisor or other store management of items in need of repair.
:Perform required opening and closing procedures.
:Learn and adapt to new and improved processes.
:Assist in training new e:Commerce team members.
:Perform duties of the Order Selector if needed per company guidelines.
:Meet/exceed productivity standards.
:Must be able to perform the essential functions of this position with or without reasonable accommodation.Minimum Position Qualifications and Education Requirements::/h2:
:Effective communication skills
:Basic knowledge of computers
:Basic knowledge of math (adding and subtracting)
:Ability to work without supervision
:Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
:Ability to stand for extended periods of time and walk constantly
:Ability to stoop, kneel or crouch several times per hourDesired Previous Job Experience/Education::/h2:
:Experience as a cashier
:Experience in a production oriented environment
:Experience in a warehouse environment
:Experience stocking shelves
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries operate an expanding ClickList offering : a personalized, order online, pick up at the store service : in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States. Kroger is recognized as one of America's most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the milita
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